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SchemeCancel MandateVendor TerminationLSPsGrievance Redressal

Grievances Redressal

Level 1:
Borrowers may contact our customer support via:
E-mail ID
getsupport@oxyzo.in
Call
+91-7353013499
Whatsapp
Click Here
In case the complaint is not resolved within the given time or customer is not satisfied with the solution, the customer can approach the Grievance Redressal Officer.
Level 2:
The borrower may register his/her query/complaint to the Company which shall be addressed to the Grievance Redressal in connection with any matter about business practices, outsourcing services, lending decisions, credit management, recovery, and complaints relating to updation/alteration of credit information. Click here to register your complaint.
Level 3:
If the complaint / dispute is not redressed within a period of 30 days from date of its receipt, the borrower may appeal to:

Deputy General Manager,
Department of Non-Banking Supervision,
Reserve Bank of India,
Sansad Marg, New Delhi 110001
or
Reach out to RBI through CMS Portal.

Contact Details

Important contact details for any specific query or concerns

Registrar and Transfer Agent
Karvy Fintech Pvt. Ltd.
Karvy Selenium Tower B, Plot No. 31&32, Gachibowli, Financial District, Nanakramguda Hydrabad-500032, Telangana
040-67162222
venu.sp@karvy.com
Company Secretary
Pinki Jha
#101, First Floor, Vipul Agora Mall, MG Road, Gurugram, Haryana-122001, India
0124-4006603
csteam@oxyzo.in
Grievance Redressal Officer
Mr. Abhishek Goyal
#101, First Floor, Vipul Agora Mall, MG Road, Gurugram, Haryana-122001, India
0124-4006603
grievanceredressal@oxyzo.in
Principal Nodal Officer
Ms. Ruchi Kalra
#101, First Floor, Vipul Agora Mall, MG Road, Gurugram, Haryana-122001, India
0124-4114488
compliance@oxyzo.in
Contact between 10.30AM to 6.00 PM on business days.
Debenture Trustee
IDBI Trusteeship Services Limited
Ground Floor, Universal Insurance Building, Sir Phirozshah Mehta Rd, Fort, Mumbai, Maharashtra 400001
022 40807000
itsl@idbitrustee.com
https://idbitrustee.com
Investor Grievance
Mrs. Pinki Jha
#101, First Floor, Vipul Agora Mall, MG Road, Gurugram, Haryana-122001, India
0124-4006603
csteam@oxyzo.in

Availability of Online Dispute Resolution (ODR)

Securities and Exchange Board of India (SEBI) vide its circular dated July 31, 2023 introduced Online Dispute Resolution (ODR) in Indian Securities Market. In addition to SCORES, Investors now have an additional mechanism available for dispute resolution.

An investor/client shall first take up his/her/their grievance with the Market Participant by lodging a complaint directly with the concerned Market Participant. If the grievance is not redressed satisfactorily, the investor/client may, in accordance with the SCORES guidelines, escalate the same through the SCORES Portal. After exhausting all available options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, he/she/they can initiate dispute resolution through the ODR Portal.

For more information in this regard please refer below SEBI Circular dated July 31, 2023 read with corrigendum cum amendment to Circular dated July 31, 2023: Link to ODR Portal

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